Shipping policy
SHIPPING POLICY
Last updated: August 10, 2026
Thank you for shopping with SMTALG. We ship our products internationally from China. Please review the shipping information below before placing your order.
1. ORDER PROCESSING TIME
Orders are normally processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will begin processing on the next business day.
Processing time is separate from shipping transit time.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
2. SHIPPING METHODS AND COSTS
We currently offer the following shipping options where available at checkout:
STANDARD SHIPPING
Shipping Cost:
FREE
Estimated Transit Time:
United States:
10–18 business days
Europe:
12–20 business days
Australia:
10–18 business days
Estimated total delivery time, including up to 3 business days of order processing:
United States:
Approximately 13–21 business days
Europe:
Approximately 15–23 business days
Australia:
Approximately 13–21 business days
PRIORITY SHIPPING
Shipping Cost:
US$50.00
Estimated Transit Time:
5–8 business days
Estimated total delivery time, including up to 3 business days of order processing:
Approximately 8–11 business days
Priority Shipping is a faster shipping option. Actual delivery time may vary depending on the destination, carrier operations, customs processing, weather, and other circumstances outside our control.
Available shipping methods will be displayed at checkout based on the customer's delivery address.
3. SHIPPING DESTINATIONS
We ship to countries and regions that are available for selection during checkout.
If your country or delivery address is not available at checkout, we are currently unable to ship your order to that destination.
Shipping availability may change depending on carrier service coverage and local delivery conditions.
4. SHIPPING ORIGIN
SMTALG orders are shipped from China.
Please consider both order processing time and international transit time when planning your purchase.
5. ORDER TRACKING
When tracking information is available, it will be sent to the email address provided with your order.
Tracking information may take some time to update after the package has been handed to the carrier.
International shipments may pass through multiple carriers or logistics partners before final delivery.
6. DELIVERY ESTIMATES
All delivery times listed in this policy are estimates and are provided in business days.
Business days generally exclude weekends and public holidays.
Delivery may occasionally take longer because of circumstances outside our reasonable control, including:
• Customs processing
• Carrier delays
• Severe weather
• Transportation disruptions
• Local delivery conditions
• Peak holiday periods
• Incorrect or incomplete delivery information
We will make reasonable efforts to assist customers if a shipment experiences an unusual delay.
7. CUSTOMS, DUTIES, AND IMPORT TAXES
International orders may be subject to customs duties, import taxes, VAT, or other government-imposed charges depending on the destination country or region.
These government-imposed charges are separate from our shipping fees.
Unless such charges are specifically collected during checkout, any applicable customs duties, import taxes, or similar charges assessed by the destination authorities are the customer's responsibility.
Customs policies and charges vary by destination.
8. ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully check:
• Recipient name
• Street address
• Apartment or unit number, if applicable
• City
• State or province
• Postal or ZIP code
• Country
• Phone number
If you notice an error after placing your order, contact us as soon as possible at:
postmaster@taiyangdownoutdoor.com
We will try to correct the address before shipment, but changes cannot be guaranteed once the order has entered fulfillment or has been shipped.
9. FAILED OR UNDELIVERABLE DELIVERY
If a package cannot be delivered because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or another customer-related reason, additional shipping costs may apply if the order needs to be shipped again.
Please contact us if you experience a delivery problem so we can review the situation.
10. LOST OR DAMAGED PACKAGES
If tracking shows unusual delays, or if your package appears to have been lost or arrives damaged, please contact us at:
postmaster@taiyangdownoutdoor.com
Please include:
• Your order number
• Your full name
• Tracking number, if available
• A description of the issue
• Photos of damaged packaging or products, if applicable
We will review the shipment information and assist with the appropriate next steps.
11. RETURNS
Shipping and delivery are separate from our return and refund policy.
For information about returns, return shipping costs, damaged products, and refunds, please review our Return & Refund Policy available on our website.
12. CONTACT US
If you have questions about shipping or delivery, please contact us:
SMTALG
Taiqian County Taiyang E-commerce Co., Ltd.
Email:
postmaster@taiyangdownoutdoor.com
Phone:
+86 182 3830 2127
Business Address:
No. 461, Taiqian Village, Chengguan Town,
Taiqian County, Puyang City,
Henan Province 457600,
China