Refund policy
RETURN & REFUND POLICY
Last updated: August 10, 2026
At SMTALG, we want you to be satisfied with your purchase. If you need to return an item, please review the policy below before sending your product back.
1. RETURN WINDOW
We accept return requests within 15 days after the order has been delivered.
The return period begins on the date the package is confirmed as delivered, not on the order date.
To be eligible for a return, your item must be:
• Unused, unwashed, and in its original condition
• Returned with the original packaging and accessories
• Free from damage, stains, odors, or signs of use
Items that have been used, washed, altered, or damaged after delivery may not be eligible for return.
2. HOW TO REQUEST A RETURN
To request a return, please contact us at:
postmaster@taiyangdownoutdoor.com
Please include:
• Your order number
• The name or email address used for the order
• The product you would like to return
• The reason for the return
• Photos if the item is damaged, defective, or incorrect
Once your return request is approved, we will provide the return instructions and the appropriate return address.
Please do not send products back without contacting us first. Unauthorized returns may not be accepted.
Returns are accepted by mail only.
3. RETURN SHIPPING COSTS
For returns caused by a change of mind, ordering the wrong item, or other customer-related reasons:
• The customer is responsible for return shipping costs.
• Any paid expedited or Priority Shipping fees are non-refundable.
• We do not charge a restocking fee.
For products that arrive damaged, defective, or incorrect:
• SMTALG will be responsible for reasonable return shipping costs.
• We may provide a prepaid return label or reimburse reasonable return shipping costs, depending on the situation.
• Please contact us before returning the item.
4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order after delivery.
If your product arrives damaged, defective, or different from what you ordered, contact us as soon as possible within the 15-day return period.
Please include clear photos of the product, packaging, and any visible damage.
After reviewing the issue, we may offer an appropriate solution such as a replacement, return, or refund.
5. REFUNDS
Once we receive and inspect your returned item, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method within 3 business days after inspection.
After we issue the refund, your bank, credit card company, or payment provider may require additional time to process and display the refund in your account.
Processing times vary by financial institution.
If your order was returned because of a damaged, defective, or incorrect product, any applicable original shipping charges will also be refunded.
6. NON-RETURNABLE ITEMS
We cannot accept returns for:
• Products that have been used or washed
• Products damaged by misuse, improper care, or accidents after delivery
• Products returned without required components or accessories
• Products returned outside the 15-day return window unless otherwise required by applicable law
If you are unsure whether your item is eligible for return, please contact us before sending it back.
7. EXCHANGES
We currently do not offer direct exchanges.
If you would like a different product, fill weight, or color, please return the eligible item according to this policy and place a new order.
8. ORDER CANCELLATIONS
If you need to cancel an order, please contact us as soon as possible at:
postmaster@taiyangdownoutdoor.com
We can only cancel an order before it has been fulfilled or shipped.
Once an order has entered fulfillment or has been shipped, it can no longer be cancelled. You may request a return after delivery according to the return policy above.
9. RETURN ADDRESS
The correct return address will be provided after your return request has been reviewed and approved.
Return locations may vary depending on the order and destination.
Please do not send returns to our business registration address unless our customer service team specifically instructs you to do so.
10. CONTACT US
If you have any questions about returns or refunds, please contact us:
SMTALG
Taiqian County Taiyang E-commerce Co., Ltd.
Email:
postmaster@taiyangdownoutdoor.com
Phone:
+86 182 3830 2127
Business Address:
No. 461, Taiqian Village, Chengguan Town,
Taiqian County, Puyang City,
Henan Province 457600,
China
Customer service inquiries are handled by email and our website contact form.